Razor - Privacy & Refund Policy

1. Privacy Policy

Your privacy is important to us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

2. What Data We Collect

Razor may collect the following data to provide its services:

• Server settings & configurations (e.g., moderation preferences, command settings).
• Message logs (only if explicitly enabled by the server owner for moderation purposes).
• User IDs for tracking command usage, economy balances, and premium features.

3. How We Use Your Data

Razor collects and uses data strictly for the purpose of improving user experience and service functionality, including:

• Customizing bot settings for individual Discord servers.
• Providing moderation, economy, and AI features.
• Preventing abuse, spam, or security threats.

4. Data Sharing & Security

We do not sell, trade, or share user data with third parties. All collected data is securely stored and encrypted to prevent unauthorized access.

5. User Rights & Data Deletion

As a user, you have the right to:

• Request deletion of your data by contacting our support team.
• Opt-out of data collection at any time.

6. Opting Out & Blacklist Policy

If you choose to opt out of data collection, your account will be blacklisted from using Razor. Since Razor requires data to function, opting out means you will be unable to use any of its features.

To opt back in and regain access, you must contact our support team and explicitly request reactivation.

7. Refund Policy

Purchases of Razor Premium are final and non-refundable, except under specific circumstances.

8. Refund Eligibility

Refunds may be granted in the following cases:

• You were charged incorrectly or multiple times due to a technical issue.
• The service was not provided as described due to a fault on our end.
• You request a refund within 48 hours of purchase and have not used any premium features.

9. Non-Refundable Cases

Refunds will not be issued if:

• You changed your mind after purchasing.
• You violated our Terms of Service and were banned from using Razor.
• The service was unavailable due to Discord API downtime or user-side issues.

10. How to Request a Refund

To request a refund, open a support ticket in our Support Server with proof of payment.

11. Changes to This Policy

We reserve the right to modify this Privacy & Refund Policy at any time. Continued use of Razor after changes means acceptance of the updated policy.

12. Contact Information

If you have any questions regarding this policy, please reach out via our Support Server.

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